Bembien is stocked worldwide. You can see a list of our stockists here. 

You are welcome to visit our Greenpoint showroom located at 35 Noble Street, Brooklyn, NY 11222. Please email customerservice@bembien.com to schedule an appointment.

Each Bembien piece is handmade in small batches, and therefore distinctly unique. Expect slight variations in color and weave. The leather color will vary slightly from batch to batch. Our artisan partners do their best to keep colors as consistent as possible, but there may be subtle differences.

We do not offer half sizes at this time. We recommend measuring your foot from heel to toe and following the size guide located on the product page.

We do not offer different width sizes. If you are unsure what size is best for you, please email customerservice@bembien.com and we will assist you.

We do not currently offer vegan leather, but we are actively exploring it for future collections.

Yes, you can get 10% off your order when you sign up for our newsletter. We also announce all sales and special promotions via our newsletter.

We are represented globally by Franklin Showroom. Please send all wholesale inquiries to info@franklinshowroom.com.

The best way to reach us is by email at customerservice@bembien.com. We’re a small team and do not have an active phone line at this time.

You will receive an email with your tracking information once your order has shipped. If you have not yet received a tracking email, your order is being processed and prepared for shipment. 

If you have a Bembien account online, you can view your order history and current order status with tracking information. You can create a new account here.

For items that have sold-out and are being restocked, we offer a pre-order option to guarantee your order in the next shipment. The shipping window is stated on the product page and in your order status online. 

Please note that the shipping window is a best estimate from our artisan partners and there may be unforeseen delays. You will be notified if there is a delay with your pre-order. 

We sincerely apologize if the item you have received is not in perfect condition. If you purchased Route shipping insurance and believe your package was damaged in transit, please file a claim with Route here.

If you believe the product you received is faulty, please email an image of the product and your order number to customerservice@bembien.com.

We sincerely apologize if you received a different item from the one you ordered. Please email an image of the product and your order number to customerservice@bembien.com.

Orders are prepared for shipment immediately and cannot be modified in most cases. Send an email at your earliest convenience to customerservice@bembien.com and we will do our best to accommodate your request.

Yes, we ship internationally via DHL Express. See more detailed shipping information on our shipping page.

Yes, we ship to P.O. Boxes via USPS.

U.S. ground shipping starts at $5 and is calculated at checkout based on weight. For more information, see our shipping page. 

Orders are prepared for shipment immediately and cannot be modified in most cases. Send an email at your earliest convenience to customerservice@bembien.com and we will do our best to accommodate your request.

Items ship from our warehouses in Brooklyn, NY or Atlanta, GA depending on style and availability.

For orders placed directly through Bembien.com, please go to Bembien Returns to request a return label. 

We accept unworn items 14 days from the date of delivery. Footwear must be returned in its original packaging. International orders are not eligible for return.

For more return information, see our return page.

Yes, you are welcome to return Bembien.com orders within 14 days from the date of delivery to our Greenpoint showroom located at 35 Noble Street, Brooklyn, NY 11222. Please email hello@bembien.com with your order confirmation number to schedule an appointment.

Orders placed from other boutiques or online stores cannot be returned to Bembien.com or the Bembien showroom. For more return information, see our return page.

We accept exchanges within 14 days of the delivery date for U.S. domestic orders only. To exchange an item, please visit bembien.loopreturns.com and fill out the prompts. You will receive a new order confirmation email and shipping notification email for your exchange order. Items marked ‘final sale” may not be returned or exchanged. Bembien does not cover shipping costs on returns or exchanges.

Yes. For international orders placed directly through bembien.com, please go to Bembien Returns to request a return label.

Please note: International customers are responsible for all return shipping costs. Original shipping charges, duties and import taxes are non-refundable.

All “final sale” items are not eligible for return, refund, or store credit.

Your return will be processed within 7 to 10 days after your returned item reaches our warehouse. 

For best results, we recommend using a natural leather conditioner. Apply a small amount onto a lint-free cloth to condition and moisturize any dry or cracked leather. Avoid prolonged heat or light. Store your bag in its dust bag during long stretches without use. Avoid oils or sprayed perfume or beauty products, as they can cause staining. Use a soft brush to remove dust.

When possible, keep your bag dry. Excessive moisture or wetness can damage leather, especially natural leather without chemical pigmentation like Bembien bags.

We recommend storing in a dry place and avoiding water. Our bags love the beach, but they’re best kept on the sand and away from the sea. Over time, if any stray pieces of rattan jut out from the weave, clip with a pair of nail trimmers.

Our rattan bags are woven by hand, then smoked over coconut husks, which strengthens the rattan and gives it a warm, golden color. The bags are then dried out in the Bali sun for several days to let the smoke waft. There may still be a residual coconut smoke scent when you receive your bag. We love and embrace the smokiness — it reminds us that this is a natural product made with natural materials from the Earth. The scent will dissipate over time, but if you want to speed up the process, air your bag out with the lid open (when applicable) in a dry place, ideally where there is a breeze or draft.

All of our products are handwoven by artisans located around the world. If your detachable strap is in need of repair or replacement, please reach out to our customer care team for assistance at customerservice@bembien.com. We are not able to offer other repairs. We recommend taking your item to your trusted leather or shoe repair shop.